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Customer Policy

Availability Check

Prior to placing an order, customers must verify product availability.

Order Cancellation

Orders cannot be canceled once booked, but in special circumstances, we reserve the right to cancel orders and provide refunds.

Payment Options:

Cash on delivery (COD) is not available; we accept prepayment methods only.

Tracking and Delivery

While tracking information may not always be available, if the product is not received within 15 days, a refund will be processed after verification.

Product Quality and Price

The quality of the product is directly correlated with its price.

Colour Variation Disclaimer

Please note that there might be slight differences in color due to various factors such as lighting and device settings during photography.

Size Exchange/Return

We do not offer exchanges or returns for size differences as we strive to provide exactly what is requested by our customers.

Design Preference

Changes in design preference after placing an order will not be accommodated unless the wrong item is received.

Return Policy

Returns are only applicable for defective products, items with the wrong color, or the wrong design. Claims must be supported by a clear, unedited video of the package opening.